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Guarantee, Cancellation & Return Policy

The Dibsies Guarantee:

Every item you purchase at Dibsies is customized just for you and then again inspected for quality and accuracy before it is shipped.  In fact, we guarantee your item will be free from defects!  If there is ever a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange or immediate full refund.  

However, please understand that personalized items purchased from Dibsies are sent directly to production for customization after the order is submitted.  For this reason, we are unable to allow cancellations or changes to personalized items after the order is placed. We also cannot accept returns of personalized items except in cases where there is a defect or quality issue.  

We want your order to be made just the way you want it and we want the gift recipient to be absolutely delighted. Please be sure to review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at cs@dibsies.com if you have questions about personalization, before placing your order.